Wabash General Hospital has been named one of America’s 100 Best Hospitals for Patient Experience by the Women’s Choice Award®, America’s trusted referral source for the best in healthcare. The award signifies that Wabash General Hospital has been ranked within the top 100 hospitals of similar size based on number of beds, of which there were four categories. Wabash General Hospital was 23rd out of 1057 in the small size category.
Patients today are more involved in their care and demand a greater experience throughout their entire journey of care putting more pressure on healthcare providers to find ways to become more patient centered to meet these demands.
According to the Agency for Healthcare Research and Quality, good patient experience positively correlates to disease management, adherence to treatment plans and health outcomes. Providing good patient experience is also good for business as it results in greater employee morale and satisfaction thereby reducing turnover and helping recruit top talent. It also keeps patients loyal and happy and less likely to change providers or systems again helping the bottom line.
There is also strong correlation between providing good patient experience throughout her journey and improved clinical quality measures including increased HCAHPS scores making the investment a win-win for all. According to a survey of healthcare consumers, 82% of consumers would switch a healthcare provider as the result of a bad experience. And 86% of women would travel up to 50 miles for a hospital that was rated best inpatient experience.
“Hospital choice is a critical decision, particularly for women, who make over 80% of healthcare decisions and providing a great experience for her throughout her patient journey is a win-win for all involved. Our designation makes it easier for her to choose a hospital where she and her family are more likely to have a better experience and outcome” said Delia Passi, founder and CEO of the Women’s Choice Award. “To help women simplify their choices, the 100 Best Hospitals for Patient Experience are awarded because they excel in the patient’s willingness to recommend, as well as doctor communications, staff help, cleanliness, providing recovery information, explanation of medications, communication by nurses and peacefulness of the room at night.”
Wabash General Hospital is one of a total of 400 award recipients representing the hospitals that have met the highest standards for patient experience in the U.S. by the Women’s Choice Award.
Karissa Turner, President & CEO of Wabash General Hospital, stated, “I’m incredibly proud of the work of our entire healthcare team at WGH. Our efforts to be the number one provider of choice stems from a system wide approach to providing the best experience to our patients. From the board, medical staff, administration team and all staff we work as a unified team to making our delivery system the best you can find in the area. Our team resiliently excelled throughout the challenging COVID-19 pandemic to ensure that patient experience was a top priority. We have the best team of healthcare professionals committed to the communities they serve actively demonstrating our motto, “People you know, helping people you love.” We couldn’t be more proud of the team for making our dreams of providing the best patient experience a reality. I encourage all healthcare consumers to research their healthcare providers for reviews and customer experience ratings before selecting a care provider.”
The methodology used to select Wabash General Hospital as one of America’s 100 Best Hospitals for Patient Experience is unique in that it evaluates specific Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey results along with primary research about women’s healthcare preferences.
The Women’s Choice Award collects the data for the following HCAHPS survey measures and uses a weighted average to award the best hospitals for patient experience:
- Effective communication with nurses and doctors
- Responsiveness to requests for help
- Providing patient recovery information
- Explanation about medications before being administered
- Bathroom and room cleanliness
- Peacefulness of room at night
- Patient recommendation rating
For more information on America’s 100 Best Hospitals for Patient Experience, please visit https://womenschoiceaward.com/best-patient-experience