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Illinois American Water Issues Boil Water Order for About 20 Customers in Elizabethtown

Elizabethtown, Ill. (Nov. 9, 2015) – A contractor working in Illinois American Water’s Hardin County service area has hit a water main, causing a water main break.  The water main is expected to be repaired and water service restored quickly.  Once water service is restored, a boil water order is in effect for about 20 Illinois American Water customers in Elizabethtown, Ill.  A map of the affected can be view here –

A boil water order will be in effect until water quality samples confirm that the water is safe for consumption.  Any water to be used for drinking or cooking should be brought to a rolling boil for 5 minutes prior to consumption.  Water is OK for bathing, washing and other common uses.

This boil water order is being issued in accordance with Illinois Environmental Protection Agency regulations.  Anytime water pressure drops below 20 pounds per square inch in any part of a community’s distribution system, a boil water order must be issued as a precaution to protect customers.

It is standard procedure for a boil water order to be in effect for 36 hours after water service is restored.  Customers are being notified of this work and boil water order via media outreach, customer calls, social media and Illinois American Water website updates at  Information is also provided to our customer service center representatives. Notification will be completed in the same manner when the boil water order is lifted.

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